Default project window
- Incoming source working copies are retained through processing and delivery.
- Source working copies are scheduled for deletion 30 days after project completion.
- Restored deliverables are scheduled for deletion 30 days after project completion.
- Warning notices are targeted for 7 days and 24 hours before deletion.
Partner responsibility
The submitting partner must retain the original capture files and independent backups. BurlyMingo storage is a processing workspace and temporary delivery mechanism, not the only archive.
Holds and exceptions
Security, fraud, payment dispute, chargeback, support investigation, legal obligation, or documented project hold may temporarily override deletion. A hold does not transfer ownership to BurlyMingo.
Extended storage
Paid extended retention may be introduced as an independently enabled add-on. It is not currently included or promised.
Deletion records
The system records scheduled and completed deletion events, scope, authorization, and documented hold reasons. Operational and transaction records may remain after image objects are deleted when needed for invoices, consent, security, disputes, audit, or legal obligations.
Questions
Use support before a deadline if a documented project hold is needed. Do not assume support contact automatically stops deletion until confirmed.